Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.


1.  Arrange a visit or phone a referral agency.

These are your local referral agents – call or visit them now – you are only a call away from food.  They will discuss your situation and supply you with a foodbank voucher where appropriate.

Alternatively, please call 0151 257 2443 to speak to Halton Citizen’s Advice Bureau who will be able to issue you with a food bank voucher if necessary.

2. Bring  your foodbank voucher to your nearest foodbank centre. 

You will then be issued with a red voucher or a electronic voucher number which you can take to your nearest opened distribution centre.  You can find a list of our local centres and opening times here.

You will then be given a parcel containing 3 days of nutrition based food for you and your family.

We apologise that during the current crisis, you will be asked to wait at the door to be attended to. Under normal circumstances, when you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for emergency food.

Electronic vouchers.

We are increasingly using electronic vouchers but our red card vouchers are also still accepted in all distribution centres.

If you have any further questions our FAQ’s page may help, or feel free to contact us.

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